At Gabriel Treks, we value your satisfaction and strive to provide high-quality outdoor and travel gear. If you are not fully satisfied with your purchase, we offer the following policy:
1. Eligibility for Returns
Products may be returned if they are defective, damaged, or not as described.
Items must be unused, in original packaging, and accompanied by proof of purchase.
Returns must be requested within 7 days of receiving the product.
2. Refund Process
Once we receive and inspect the returned item, we will notify you of approval or rejection.
Approved refunds will be processed through your original payment method (cash refunds for cash on delivery).
Refunds may take 7–10 business days to process.
3. Non-Returnable Items
Used products, items without original packaging, or products damaged due to customer misuse are not eligible for return or refund.
4. Exchange Option
In some cases, customers may opt for a product replacement instead of a refund.
For any return or refund inquiries, please contact us at [email protected]